Integration
Integration
Connect with Fireflies
Turn meetings into structured insights across your CS workflows.
Why connect Fireflies with Arvat?
Deliver every meeting transcript and highlight straight into Arvat to convert spoken feedback into data-driven actions for all teams—no manual note-taking required.
Transcription Enrichment: Full transcripts, speaker timestamps, and confidence scores auto-import into Arvat.
Transcription Enrichment: Full transcripts, speaker timestamps, and confidence scores auto-import into Arvat.
Highlight Extraction: Automatically tag “action item,” “feature ask,” or “escalation” moments using NLP.
Highlight Extraction: Automatically tag “action item,” “feature ask,” or “escalation” moments using NLP.
Actionable Insights: CSMs, AEs, PMs, and Founders see exactly where customer pain points arise—no rewatching needed.
Actionable Insights: CSMs, AEs, PMs, and Founders see exactly where customer pain points arise—no rewatching needed.
Unified Meeting Data: All call recordings and summaries live alongside CRM, support, and product data in Arvat.
Unified Meeting Data: All call recordings and summaries live alongside CRM, support, and product data in Arvat.
Use Case
Turn every conversation into a lasting data asset.
CSMs catch missed pain points from onboarding calls and trigger follow-up tasks.
CSMs catch missed pain points from onboarding calls and trigger follow-up tasks.
AEs reuse competitor mentions or objection patterns from demos to refine pitch decks.
AEs reuse competitor mentions or objection patterns from demos to refine pitch decks.
PMs aggregate feature requests across all meetings for prioritization.
PMs aggregate feature requests across all meetings for prioritization.
RevOps track meeting durations and outcomes to calculate ROI of each call.
RevOps track meeting durations and outcomes to calculate ROI of each call.
Founders review executive briefings and board-level discussions for strategic insights.
Founders review executive briefings and board-level discussions for strategic insights.
Features
Built to surface critical meeting context without manual intervention.
Auto-Import Transcripts & Recordings: Every Fireflies meeting linked to a tracked account syncs automatically.
Auto-Import Transcripts & Recordings: Every Fireflies meeting linked to a tracked account syncs automatically.
Speaker Identification & Timestamping: See who said what, and when—perfect for AEs to quote pitch wins or CS to highlight concerns.
Speaker Identification & Timestamping: See who said what, and when—perfect for AEs to quote pitch wins or CS to highlight concerns.
Keyword & Sentiment Tagging: Tag words like “cancel,” “urgent,” or “happy”—then route Playbooks accordingly.
Keyword & Sentiment Tagging: Tag words like “cancel,” “urgent,” or “happy”—then route Playbooks accordingly.
Action-Item Auto-Detection: Fireflies flags “next steps,” “tasks,” or “to-dos” and assigns them to the right owner in Arvat.
Action-Item Auto-Detection: Fireflies flags “next steps,” “tasks,” or “to-dos” and assigns them to the right owner in Arvat.
Searchable Meeting Library: PMs and RevOps search by keyword, speaker, or date across all synced transcripts.
Searchable Meeting Library: PMs and RevOps search by keyword, speaker, or date across all synced transcripts.
Playbook Triggers on Meeting Outcomes: E.g., if “renewal” is mentioned negatively, automatically assign a risk mitigation Playbook to the CSM.
Playbook Triggers on Meeting Outcomes: E.g., if “renewal” is mentioned negatively, automatically assign a risk mitigation Playbook to the CSM.