Integration
Integration
Connect with Intercom
Turn conversations into actionable CS and product insights.
Why connect Intercom with Arvat?
Intercom integrates with Arvat to pull in every conversation, chat event, and user attribute so your CS, Sales, and Product teams can take action on support signals, upsell cues, and feature requests—without leaving one dashboard.
Unified Conversation History: See every chat, message, and in-app support ticket alongside customer health.
Unified Conversation History: See every chat, message, and in-app support ticket alongside customer health.
Real-Time Support Alerts: Automatically notify CSMs or Support when high-severity issues arise (e.g., “refund,” “downgrade,” “bug”).
Real-Time Support Alerts: Automatically notify CSMs or Support when high-severity issues arise (e.g., “refund,” “downgrade,” “bug”).
Actionable Segments: Build Intercom segments (e.g., “Trial Users,” “Power Users”) and import them into Arvat for targeted Playbooks.
Actionable Segments: Build Intercom segments (e.g., “Trial Users,” “Power Users”) and import them into Arvat for targeted Playbooks.
Enhanced CX Visibility: Founders and PMs can track which product areas generate the most support volume and prioritize improvements.
Enhanced CX Visibility: Founders and PMs can track which product areas generate the most support volume and prioritize improvements.
Use Case
Turn every support interaction into a strategic advantage:
CSMs & Support: Auto-tag and route support tickets based on sentiment, tags, or keywords—reduce response time and prevent escalations.
CSMs & Support: Auto-tag and route support tickets based on sentiment, tags, or keywords—reduce response time and prevent escalations.
AEs: Identify expansion opportunities when a user asks about advanced features or pricing in chat.
AEs: Identify expansion opportunities when a user asks about advanced features or pricing in chat.
PMs & Founders: Extract feature requests and bug reports from chat transcripts—feed the product roadmap.
PMs & Founders: Extract feature requests and bug reports from chat transcripts—feed the product roadmap.
RevOps: Correlate support volume and resolution times with churn rates to refine resource allocation.
RevOps: Correlate support volume and resolution times with churn rates to refine resource allocation.
Marketing & Ops: Track in-app announcements or campaign messages and see adoption metrics in Arvat.
Marketing & Ops: Track in-app announcements or campaign messages and see adoption metrics in Arvat.
Features
Built to turn subscription events into actionable revenue and success signals—no manual spreadsheets required:
OAuth-Based Connection: One-click Intercom auth; sync all conversations, user attributes, and tags.
OAuth-Based Connection: One-click Intercom auth; sync all conversations, user attributes, and tags.
Real-Time Conversation Sync: New chats, messages, and ticket updates appear immediately in Arvat under each linked account.
Real-Time Conversation Sync: New chats, messages, and ticket updates appear immediately in Arvat under each linked account.
Keyword & Sentiment Tagging: Use AI to flag “churn risk” language (e.g., “unhappy,” “cancel”) or “upsell” cues (e.g., “upgrade,” “add-on”) and trigger Playbooks automatically.
Keyword & Sentiment Tagging: Use AI to flag “churn risk” language (e.g., “unhappy,” “cancel”) or “upsell” cues (e.g., “upgrade,” “add-on”) and trigger Playbooks automatically.
Custom Segment Imports: Pull Intercom audiences (Segments or Leads) into Arvat so RevOps and CSMs can run targeted campaigns.
Custom Segment Imports: Pull Intercom audiences (Segments or Leads) into Arvat so RevOps and CSMs can run targeted campaigns.
In-App Event Correlation: Map Intercom custom events (like “Feature X Clicked”) to Arvat’s health scoring engine.
In-App Event Correlation: Map Intercom custom events (like “Feature X Clicked”) to Arvat’s health scoring engine.