Integration

Connect with Jira

Sync Jira with Arvat to turn product issues into customer actions.

Use Case

Deliver a world-class experience by making engineering blockers visible across success, support, and product teams. The Jira integration ensures your CSMs always know what’s broken, what’s being fixed, and what’s slowing customers down.

See all customer-impacting bugs directly in Arvat timelines

Automatically surface blocker tickets before renewal or upsell calls

Align success and product teams on issue status and urgency

Close the loop with customers faster — with real-time context

Features

Purpose-built to drive faster resolution, better alignment, and smarter workflows — without manual tracking.

Secure OAuth integration — connect in minutes

Sync tickets based on custom rules: projects, status, priority, tags

View Jira activity at the customer, segment, or account level

Trigger Arvat Playbooks based on ticket updates (e.g., new, reopened, closed)

Auto-alert CSMs when blocker bugs hit strategic or high-value accounts

Benefits

Every support ticket is a retention opportunity — or a risk. This integration helps you turn technical issues into proactive customer wins.

Reduce churn by resolving product issues before they escalate

Shorten response and resolution times by streamlining coordination

Build trust with customers through transparent updates and timelines

Improve NPS and CSAT by closing feedback loops faster