Integration
Integration
Connect with Slack
Get real-time alerts and collaborate across teams instantly.
Why connect Slack with Arvat?
Integrate Slack channels and messages with Arvat to surface internal discussions, share real-time alerts, and centralize all customer-related communication—ensuring no critical context is lost.
Unified Communication Stream: All account-specific channels, threads, and mentions feed into Arvat.
Unified Communication Stream: All account-specific channels, threads, and mentions feed into Arvat.
Real-Time Alerts in Slack: CSMs, AEs, RevOps, and PMs get instant notifications for high-priority events.
Real-Time Alerts in Slack: CSMs, AEs, RevOps, and PMs get instant notifications for high-priority events.
Contextual Collaboration: Link Slack messages (e.g., product feedback, escalation threads) to account timelines.
Contextual Collaboration: Link Slack messages (e.g., product feedback, escalation threads) to account timelines.
Audit Trail: Founders and Compliance teams track exactly who said what, when—across customer conversations.
Audit Trail: Founders and Compliance teams track exactly who said what, when—across customer conversations.
Use Case
Turn Slack chatter into structured intelligence.
CSMs receive Arvat health alerts posted automatically into dedicated Channels.
CSMs receive Arvat health alerts posted automatically into dedicated Channels.
AEs see deal risk signals pushed as Slack DMs before reaching out to prospects.
AEs see deal risk signals pushed as Slack DMs before reaching out to prospects.
PMs track product feedback shared in #product-feedback and see it in Arvat’s roadmap dashboard.
PMs track product feedback shared in #product-feedback and see it in Arvat’s roadmap dashboard.
RevOps monitor message volume spikes for accounts showing churn or expansion signals.
RevOps monitor message volume spikes for accounts showing churn or expansion signals.
Founders browse a searchable archive of customer-related Slack threads alongside revenue data.
Founders browse a searchable archive of customer-related Slack threads alongside revenue data.
Features
Built to keep all teams aligned without losing chat context.
Channel & Workspace Mapping: Select which channels (e.g., #support, #sales-ops) sync into Arvat.
Channel & Workspace Mapping: Select which channels (e.g., #support, #sales-ops) sync into Arvat.
Keyword & Mention Triggers: Tag messages containing defined keywords (e.g., “urgent,” “refund,” “downgrade”) to trigger Playbooks.
Keyword & Mention Triggers: Tag messages containing defined keywords (e.g., “urgent,” “refund,” “downgrade”) to trigger Playbooks.
Message Thread Linking: Entire conversation threads linked to a single account or ticket in Arvat.
Message Thread Linking: Entire conversation threads linked to a single account or ticket in Arvat.
In-Slack Action Buttons: CSMs and AEs act on Arvat Playbooks directly from Slack notifications (e.g., “Schedule call,” “Escalate to PM”).
In-Slack Action Buttons: CSMs and AEs act on Arvat Playbooks directly from Slack notifications (e.g., “Schedule call,” “Escalate to PM”).
Searchable Archives: Full-text search of Slack content inside Arvat—no more digging through DMs.
Searchable Archives: Full-text search of Slack content inside Arvat—no more digging through DMs.
Role-Based Permissions: Control who can link channels to Arvat and who sees synced messages.
Role-Based Permissions: Control who can link channels to Arvat and who sees synced messages.