Integration
Integration
Connect with Zendesk
Bridge support data with customer health and product adoption.
Why connect Zendesk with Arvat?
Sync support ticket data and customer properties into Arvat to enrich account records, power health scoring, and pinpoint friction—closing the loop between support, success, sales, and product.
Centralized Support Context: All tickets, tags, and custom fields appear alongside usage and revenue.
Centralized Support Context: All tickets, tags, and custom fields appear alongside usage and revenue.
Intelligent Health Scoring: Combine ticket volume and sentiment with product metrics for precise risk signals.
Intelligent Health Scoring: Combine ticket volume and sentiment with product metrics for precise risk signals.
Proactive Escalations: Send CSMs and RevOps alerts when escalation tickets or SLA breaches occur.
Proactive Escalations: Send CSMs and RevOps alerts when escalation tickets or SLA breaches occur.
Cross-Functional Visibility: AEs and Founders see support load and resolution times next to pipeline health.
Cross-Functional Visibility: AEs and Founders see support load and resolution times next to pipeline health.
Use Case
Turn every support interaction into a strategic asset.
Turn every support interaction into a strategic asset.
Turn every support interaction into a strategic asset.
CSMs detect high ticket volume on strategic accounts and proactively reach out.
CSMs detect high ticket volume on strategic accounts and proactively reach out.
RevOps include ticket backlogs in health scores for more accurate renewal forecasts.
RevOps include ticket backlogs in health scores for more accurate renewal forecasts.
AEs avoid overselling to accounts with unresolved critical issues.
AEs avoid overselling to accounts with unresolved critical issues.
Founders monitor overall CSAT trends in tandem with revenue growth.
Founders monitor overall CSAT trends in tandem with revenue growth.
Features
Designed to surface support data across all teams—without manual exports.
OAuth-Based Connection: Connect in minutes; no API keys to manage.
OAuth-Based Connection: Connect in minutes; no API keys to manage.
Selective Field Mapping: Choose which ticket fields, tags, and custom properties import.
Selective Field Mapping: Choose which ticket fields, tags, and custom properties import.
Real-Time Ticket Sync: New tickets, replies, or status changes appear immediately in Arvat.
Real-Time Ticket Sync: New tickets, replies, or status changes appear immediately in Arvat.
Sentiment & Topic Tagging: Use AI to automatically categorize tickets (e.g., “refund request,” “feature ask,” “bug”) for PM and CS triage.
Sentiment & Topic Tagging: Use AI to automatically categorize tickets (e.g., “refund request,” “feature ask,” “bug”) for PM and CS triage.
Playbook Triggers: Fire workflows when tickets meet criteria (e.g., priority = “urgent” on high-value accounts).
Playbook Triggers: Fire workflows when tickets meet criteria (e.g., priority = “urgent” on high-value accounts).
Support-to-Revenue Links: Map ticket closure or escalation events to renewal or expansion Playbooks for AEs.
Support-to-Revenue Links: Map ticket closure or escalation events to renewal or expansion Playbooks for AEs.