CS Tickets Tracking
CS Tickets Tracking
The CS Tickets Tracking agent monitors ticket volume, categories, and resolution times—highlighting trends and recurrent pain points so you can optimize staffing and product quality.
The CS Tickets Tracking agent monitors ticket volume, categories, and resolution times—highlighting trends and recurrent pain points so you can optimize staffing and product quality.
Optimize Support with Trend Insights
Track and categorize tickets to uncover operational gaps and reduce resolution time.
Step 1
Sync Your Ticketing Systems
AI ingests open and closed tickets from Zendesk, Freshdesk, etc., in real time.
Step 1
Sync Your Ticketing Systems
AI ingests open and closed tickets from Zendesk, Freshdesk, etc., in real time.
Step 1
Sync Your Ticketing Systems
AI ingests open and closed tickets from Zendesk, Freshdesk, etc., in real time.
Step 2
Categorize & Score
NLP classifies tickets by category (bugs, onboarding issues, feature requests) and priority based on SLA thresholds.
Step 2
Categorize & Score
NLP classifies tickets by category (bugs, onboarding issues, feature requests) and priority based on SLA thresholds.
Step 2
Categorize & Score
NLP classifies tickets by category (bugs, onboarding issues, feature requests) and priority based on SLA thresholds.
Step 3
Visualize Trends & Alerts
Dashboards reveal spikes in specific ticket types or regions, and automated alerts notify teams when resolution times slip.
Step 3
Visualize Trends & Alerts
Dashboards reveal spikes in specific ticket types or regions, and automated alerts notify teams when resolution times slip.
Step 3
Visualize Trends & Alerts
Dashboards reveal spikes in specific ticket types or regions, and automated alerts notify teams when resolution times slip.
Optimize Support with Trend Insights
Track and categorize tickets to uncover operational gaps and reduce resolution time.
Step 1
Sync Your Mail Streams
Connect Gmail, Outlook, or your help-desk email. The AI ingests both inbound and outbound threads.
Step 2
Analyze & Score Conversations
Natural Language Understanding flags sentiment shifts, urgency, and buying intent.
Step 3
Deliver Actionable Insights
Dashboard and Slack notifications highlight which threads need follow-up, reprioritizing outreach based on behavioral signals.
Built to Empower Every Team
Whether you're in strategy, marketing, product, or ops—Arvat’s agents help you move faster with clarity and confidence.
Customer Success Managers
Balance workloads, prevent backlogs, and ensure SLA compliance.
Customer Success Managers
Balance workloads, prevent backlogs, and ensure SLA compliance.
Customer Success Managers
Balance workloads, prevent backlogs, and ensure SLA compliance.
Customer Success Managers
Balance workloads, prevent backlogs, and ensure SLA compliance.
Support Agents
Get clarity on ticket priority—focus on high-impact issues first.
Support Agents
Get clarity on ticket priority—focus on high-impact issues first.
Support Agents
Get clarity on ticket priority—focus on high-impact issues first.
Support Agents
Get clarity on ticket priority—focus on high-impact issues first.
Product Teams
Spot recurring bugs and direct engineering resources effectively.
Product Teams
Spot recurring bugs and direct engineering resources effectively.
Product Teams
Spot recurring bugs and direct engineering resources effectively.
Product Teams
Spot recurring bugs and direct engineering resources effectively.
Integrate Seamlessly with
Your Existing Tools
Integrate Seamlessly with
Your Existing Tools
Effortlessly Connect with Your Current Tools and Systems
for Seamless Integration Across Your Workflow
Effortlessly Connect with Your Current Tools and Systems
for Seamless Integration Across Your Workflow
See the Difference an Agent Makes
Manual work misses patterns. Arvat’s AI agents catch them early, automate your insights, and help your team act faster - with clarity and confidence.
Manual work misses patterns. Arvat’s AI agents catch them early, automate your insights, and help your team act faster - with clarity and confidence.
Without Agent
Without Agent
With Agent
With Agent
Real-time visibility into ticket health
Proactive resource allocation
Improved CSAT scores
Automated Data Classification
Teams love Arvat
We are obsessed with helping companies deliver better service to their customers
40% reduction in churn
Since adopting Arvat, we’ve cut churn-related surprises by 40%, and our team is saving 10+ hours/week by automating health monitoring and follow-ups. It’s not just insights — it’s execution on autopilot
Arvat's AI agents reduced our churn rate by 25% in just six months. The proactive alerts and customer health monitoring gave us a clear roadmap to address at-risk accounts before it was too late.
James, Software Engineer at Sage
15% increase in productivity
Arvat cut our onboarding time by 40% and gave every team—from Sales to Product—a shared view of customer health.
Arvat gives us the missing link between product, sales, and CS. We finally have one place where insights turn into action — whether it’s nudging sales for an upsell or alerting PMs to feature friction.
Jane, Manager at Echo
Before Arvat, our CSMs were juggling between tools just to stay updated. Now, everything — tickets, calls, product usage — is centralized. We spot churn risks faster, run tailored playbooks, and have full visibility across accounts.
Sohil, HR at Oasis
Teams love Arvat
We are obsessed with helping companies deliver better service to their customers
40% reduction in churn
Since adopting Arvat, we’ve cut churn-related surprises by 40%, and our team is saving 10+ hours/week by automating health monitoring and follow-ups. It’s not just insights — it’s execution on autopilot
Arvat's AI agents reduced our churn rate by 25% in just six months. The proactive alerts and customer health monitoring gave us a clear roadmap to address at-risk accounts before it was too late.
James, Software Engineer at Sage
15% increase in productivity
Arvat cut our onboarding time by 40% and gave every team—from Sales to Product—a shared view of customer health.
Arvat gives us the missing link between product, sales, and CS. We finally have one place where insights turn into action — whether it’s nudging sales for an upsell or alerting PMs to feature friction.
Jane, Manager at Echo
Before Arvat, our CSMs were juggling between tools just to stay updated. Now, everything — tickets, calls, product usage — is centralized. We spot churn risks faster, run tailored playbooks, and have full visibility across accounts.
Sohil, HR at Oasis
Teams love Arvat
We are obsessed with helping companies deliver better service to their customers
40% reduction in churn
Since adopting Arvat, we’ve cut churn-related surprises by 40%, and our team is saving 10+ hours/week by automating health monitoring and follow-ups. It’s not just insights — it’s execution on autopilot
Arvat's AI agents reduced our churn rate by 25% in just six months. The proactive alerts and customer health monitoring gave us a clear roadmap to address at-risk accounts before it was too late.
James, Software Engineer at Sage
15% increase in productivity
Arvat cut our onboarding time by 40% and gave every team—from Sales to Product—a shared view of customer health.
Since integrating Arvat, we’ve cut down our reporting time by 50%. The seamless data integration and real-time analytics have made it so much easier to track KPIs and make data-driven decisions seamless
Jane, Manager at Echo
Before Arvat, our CSMs were juggling between tools just to stay updated. Now, everything — tickets, calls, product usage — is centralized. We spot churn risks faster, run tailored playbooks, and have full visibility across accounts.
Sohil, HR at Oasis
Teams love Arvat
We are obsessed with helping companies deliver better service to their customers
40% reduction in churn
Since adopting Arvat, we’ve cut churn-related surprises by 40%, and our team is saving 10+ hours/week by automating health monitoring and follow-ups. It’s not just insights — it’s execution on autopilot
Arvat's AI agents reduced our churn rate by 25% in just six months. The proactive alerts and customer health monitoring gave us a clear roadmap to address at-risk accounts before it was too late.
James, Software Engineer at Sage
15% increase in productivity
Arvat cut our onboarding time by 40% and gave every team—from Sales to Product—a shared view of customer health.
Arvat gives us the missing link between product, sales, and CS. We finally have one place where insights turn into action — whether it’s nudging sales for an upsell or alerting PMs to feature friction.
Jane, Manager at Echo
Before Arvat, our CSMs were juggling between tools just to stay updated. Now, everything — tickets, calls, product usage — is centralized. We spot churn risks faster, run tailored playbooks, and have full visibility across accounts.
Sohil, HR at Oasis
Frequently asked questions
Frequently asked questions
Ask everything you need to know about our products and services.
Ask everything you need to know about our products and services.
How does the Churn Predictor identify accounts at risk?
How does the Churn Predictor identify accounts at risk?
How accurate are the churn predictions?
How accurate are the churn predictions?
What kind of actions can we take once an account is flagged?
What kind of actions can we take once an account is flagged?
Can we customize what data signals the agent uses?
Can we customize what data signals the agent uses?
Will the agent integrate with our current support and analytics stack?
Will the agent integrate with our current support and analytics stack?